FREQUENTLY ASKED QUESTIONS?
FREQUENTLY ASKED QUESTION?
1. How do I make a purchase?
Making a purchase is easy. Wherever you see a product you can shop it: simply select your size and click ‘Add to Bag’. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the bag to see its contents in the ‘mini bag’ at any time. When you’re ready to place your order, select Proceed to Checkout.
2. How do I find a specific item?
If you know exactly what you are looking for, you can search our online store by product category under the Shop menu, or by designer under the Designers menu. Once you have selected your desired category or designer, you can filter the listings further using the options on the left of the page. Throughout the site, there is also a search function in the top right-hand corner, which can be used to look for products using keywords or a web code if you know it.
3. How do I know if an item is in stock?
Most items shown are in stock. When you roll over a product, you can immediately see its size availability. If a size is greyed out in the rollover, or marked as sold out in the drop-down on the product page, this means the item is out of stock in that size. Items that are not yet in stock may be marked Coming Soon: add these items to your wish-list and you will receive an email when they land. Alternatively, you can inform us of your interest by contacting Customer Care on available Monday - Friday 12pm- 6pm. Please note that even if a product is in your shopping bag, it isn’t reserved, and will be available to other customers while you are browsing.
4. Is it safe to use my credit card online?
We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.
5. How will I know if you have received my order?
After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit card details have been approved, the delivery address has been verified and the items located will your order be accepted and the items shipped. At this point, you will receive a second email from us confirming your order. If this is not possible you will be quickly informed of the out-of-stock pieces and your payment for the items will not be processed.
6. When will I receive my order?
Orders shipped using our delivery partner, USPS, are delivered Monday to Friday between 9am and 7pm. For security reasons, all orders must be signed for upon delivery.
7. Am I able to track my order?
Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Alternatively, you can email me at firstname.lastname@example.org and we will track the order on your behalf.
10. Can I return my order?
NO RETURNS: We do not accept returns due to COVID19. As a courtesy, we will assess the quality of the product. If we're at fault we will proceed with compensation.
Sales are final no exceptions.
ALL SALE ITEMS ARE FINAL SALE, ALL BLACK FRIDAY SALES ARE FINAL SALE, which means NO REFUNDS, NO EXCHANGES.
Due to the differences in screen resolution, actual colors may vary and are not considered a defect or misrepresentation of an item.
Order Changes & Cancellations: An order can only be changed or cancelled within 24 hours of it being placed and as long as it has not been shipped. Any orders for Pre-Order or Special Order Item(s) cannot be changed or cancelled. Please contact us if you need to cancel or make changes to an order.